SHIPPING INFORMATION
SHIPPING MADE EASY!
We have partnered with Australia post to provide you with the best delivery experience possible. See below for fees and timing.
Domestic orders (Australia)
Standard shipping:
- Free for all orders over $200.00
- $9.95 shipping fee for orders under $200.00
- Shipping time: 3-5 business days after dispatch.
Express shipping:
- Free for all orders over $300.00
- $12.95 shipping fee for orders under $300.00
- Shipping time: 1-3 business days after dispatch.
PLEASE NOTE: All stated times are a guide only, not a guarantee.(Sometimes there can be unexpected delays.) For remote locations, shipping can take an extra 1-2 days.
If you place an order before the cut-off time (12pm AEST) it will be processed and shipped that same day, otherwise, your order will be shipped the next business day. We ship orders Monday to Friday (excluding NSW public holidays).
In store Pick up
Unfortunately we do not offer store pick up, at this time.
Lost, Misplaced or Stolen Parcels
Cilia lashes is not responsible for any lost/damaged or stolen packages during transit. We do not take any responsibility or liability for packages that have been lodged with Australia Post.
You can lodge an enquiry into missing parcels with Australia Post here
How to track your order
Tracking will be provided for all orders and you will be sent an email once your order is dispatched (please also check the junk/spam folder). Track your order here